Over the last couple of days, we have received a few calls from concerned customers who accidentally paid their water bill using an online third-party bill pay website called doxo.com. Doxo.com may appear to customers to be affiliated with Medford Water Commission, but it is not (see screenshot below).
Not only may doxo.com charge customers extra fees to make these payments, but Medford Water Commission cannot control when we receive the payments from them, as they simply mail us a check. The addition of this extra time to the payment process could result in a late payment fee being applied to the account or even disconnection due to non-payment.
To make sure you’re paying Medford Water Commission directly, go to our website medfordwater.org and click on “Bill Payment” on the left side of the page. Medford Water Commission does not charge a fee to make a payment.
If you receive suspicious phone calls or emails from someone claiming to be a representative of Medford Water Commission or requesting payment, please call us at 541-774-2430.