Even though our office is temporarily closed to the public, we want to keep our employees, customers, and contractors/vendors safe and well-informed amid concerns about the spread of COVID-19. We recognize that the service we provide to the Rogue Valley is vitally important to the protection of public health, and our hard-working staff will continue to treat and monitor the water supply, and maintain the distribution system to deliver high-quality water straight to your tap.

We will not be disconnecting water service for non-payment and have suspended late fees. We want to ensure that everyone has access to this critical resource to stay healthy and take care of their families.

To see other temporary changes we've made, or for a list of ways to reach us, please click here. We also have a Q&A related to Water Quality and COVID-19, FAQ related to Customer Service during this time, and a list of sources to stay up-to-date on COVID-19 news available on our website.

We would like to thank our employees and all essential workers for their contribution to our community. Those at home are helping too…thank you for supporting each other and helping to “flatten the curve”!