Financial Assistance Available for Water Bill Payments
During this uncertain time, one things remains the same...you can continue to count on Medford Water Commission for safe, reliable tap water for drinking, hand washing, and toilet flushing. Industries including hospitals, fire response, and commercial and residential customers depend on water every day, and we are keeping water flowing and available to our community throughout the COVID-19 pandemic.
We are not shutting off water for non-payment and have suspended late fees. We want everyone to have access to the resources they need to stay healthy and take care of their families.
Customers are still responsible for water charges and should continue to pay their bill. We understand that many in our community are under a financial hardship and urge you to call us at (541) 774-2430 if you are having difficulty making your water bill payments.
We offer financial assistance options, such as payment arrangements, depending upon account history. In addition, we provide annual grants to St. Vincent de Paul, The Salvation Army, and ACCESS for water bill payment assistance to qualifying families. Applicant screening and disbursement of funds are handled by each agency.
Our Customer Service team is working hard to assist you throughout this rapidly evolving COVID-19 situation. During normal business hours, please call 541-774-2430; for an after-hours emergency, call 541-779-7611.