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Customer Service Experiencing Longer Wait Times
We are currently experiencing up to 60-minute wait times on the phones due to limited staffing. Out of an abundance of caution regarding a planned protest today, we have asked our on-site Lausmann Annex staff to leave for the remainder of the day. However, our staff already telecommuting due to COVID-19 are equipped and ready to help as soon as possible.
Water bills can be paid 24-7 online at services.medfordwater.org, or using our automated system by calling 541-774-2430. For other concerns or issues, please remain on the line or consider trying back later in the day.
We sincerely appreciate your patience in this matter and will update the website with any information as it becomes available.
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