This page shows water outages due to emergency and planned repairs that require water to be shut down, as well as any other issues we want you to be aware of, such as a drinking water warning.
We notify customers in advance whenever possible before any planned or emergency repair shutdown. This work may also result in impacts to traffic and street access in the immediate area. As always, we attempt to minimize the inconvenience related to water shutdowns or warnings, and appreciate the patience of impacted customers.
Scroll to the bottom of the page for actions you can take before a planned outage and after a planned or emergency outage.
Also below is information about any drinking water advisories, and recommended actions to take while the advisory is in effect.
If you would like to report a water emergency during business hours or have any questions, please call (541) 774-2430. If you have a water emergency after-hours, call (541) 779-7611.
UPDATE: February 11, 2025 – Drinking Water Advisory Lifted for All 20 Customers in Black Oak Drive and Acorn Way Area
Updated: February 11, 2025 at 9:54 a.m.
Medford Water has received sample results for those service addresses under the advisory, which show no bacteria present.
The Boil Water Advisory has been lifted for all 20 addresses
and it is no longer necessary to boil water.
The advisory was a precaution for our customers to limit risk to health from any possible harmful bacteria. We thank you for your patience and cooperation during this time and apologize for any inconvenience.
For more information, go to our Boil Water Advisory FAQs or contact our Customer Service Department at (541) 774-2430 during normal business hours.
Original Alert:
On the afternoon of Monday, February 10th, 2025, a water main was depressurized during the replacement of a broken water valve on Black Oak Drive at Acorn Way. As a result of the loss of water pressure in the distribution system, potentially harmful bacteria could be present in the water supply for 20 customers in the area of Black Oak Drive at Acorn Way, and we are issuing a drinking water warning to safeguard the health of those 20 impacted customers. A boil water advisory has been issued for the following 20 customers on Black Oak Drive and Acorn Way ONLY:
| 97 Black Oak 108 Black Oak 107 Black Oak 116 Black Oak 115 Black Oak 118 Black Oak 117 Black Oak 164 Black Oak 123 Black Oak 129 Black Oak | 172 Black Oak 181 Black Oak 183 Black Oak 185 Black Oak 225 Black Oak 229 Black Oak 228 Black Oak 2421 Acorn Way 2418 Acorn Way 2410 Acorn Way |
If these bacteria are present, they could make you sick, and are a particular concern for people with weakened immune systems.
If you are one of the specified addresses, do not drink the water without boiling it first.
Customers should bring water to a rolling boil for 1 full minute, allow the water to cool before using, and store the cooled water in a clean container with a cover. Customers should use boiled water that has cooled or bottled water for:
| • Drinking | • Preparing food and baby formula |
| • Brushing teeth | • Making ice |
| • Washing fruits and vegetables | • Cleaning food contact surfaces |
We will inform you when tests show no bacteria are present and you no longer need to boil your water. Staff will be working as quickly and efficiently as possible, but it may be approximately 24 hours before test results are available.
This boil water advisory is a precaution. To limit risk to health, customers should follow the instructions contained in this advisory.
For more information, go to our Boil Water Advisory FAQs or contact our Customer Service Department at (541) 774-2430 during normal business hours. For an after-hours emergency, call (541) 779-7611. General guidelines on ways to lessen the risk of infection by contaminants in drinking water are available from the EPA Safe Drinking Water Hotline at 1-800-426-4791 or the Oregon Health Authority, Drinking Water Services at 971-673-0405.
Before and After a Water Service Interruption
If you are notified by our staff that you will be impacted by a planned water outage, the following are some measures that you can take to accommodate being without water service:
- Finish water-using activities before the planned start time on the day of the outage
- Place pitcher(s) of water in the refrigerator for drinking, etc., during the outage
- Pouring water into toilet bowls from buckets placed nearby will enable you to clear toilets
Affected customers of any outage can let their inside cold-water faucets run for several minutes after service is restored, to clear any dislodged particles or air in the pipeline.
Questions?
For more information on any alert or interruption, please contact our Customer Service team at 541-774-2430 (press 0 to speak directly to a team member) during normal business hours.