Thank you for your patience and cooperation

Happy Labor Day! Our office will be closed on Monday, September 1, 2025, for the Labor Day holiday. Our hardworking team will be back to assist you at 8 a.m. on Tuesday, September 2.

Thank you for your cooperation! 💧

We appreciate our customers’ patience during this week’s temporary water restrictions. Your quick response helped us protect our community’s essential water supply for drinking and fire protection. The Board of Water Commissioners thank you for your support; read their full statement at bit.ly/41v61KH.

⚠️ GOOD NEWS: The emergency water restrictions put into place yesterday are lifted, and all essential and non-essential use is permitted. This includes all indoor and all outdoor usage.

We thank our customers for their patience and cooperation, which is a valuable key to protecting the drinking water supply for our community. More information is available at medfordwater.org/alerts.

⚠️ Restrictions to all non-essential outdoor water uses, including ALL LAWN/LANDSCAPE IRRIGATION, will continue until further notice as we investigate the cause of yesterday`s equipment failure at the water treatment plant. Get the latest updates at medfordwater.org/alerts or (541) 774-2430.

Our water remains safe to drink, and normal essential indoor water usage for drinking, cooking, toilet use, and other public health uses is permitted.

UPDATE: The emergency outdoor water restrictions put into place earlier today will remain in place until 12:00 p.m. on Wednesday, August 27, 2025, to allow water levels in our reservoirs to return to normal and preserve water for domestic and emergency use.

Restrictions on outdoor non-essential water uses includes all lawn irrigation. Essential water uses, such as water for drinking, toilet use, and other public health uses are permitted; our water remains safe to drink.

In addition to Medford water customers, this message also applies to properties within Central Point, Eagle Point, Phoenix, Talent, Jacksonville, and White City.

For more info, go to medfordwater.org/alerts.

To ensure an adequate supply of water is available for public health and safety, Medford Water is requiring customers to IMMEDIATELY RESTRICT non-essential water uses as follows, to preserve water for domestic use and fire emergencies:
• Prohibit all lawn/turf irrigation
• Prohibit all irrigation of gardens and ornamental plants
• Prohibit all of the following: ornamental fountains that use drinking water, car washing except at facilities that recycle, all non-emergency hydrant use (including device permits) and water main flushing, dust control using water at construction sites, washing of sidewalks, streets, decks, driveways, except as necessary for public health/safety, washing of buildings, filling or adding to landscape ponds or public/private swimming pools
• Prohibit all non-essential water use. Essential water uses, such as water for drinking, toilet use, and other public health uses are still permitted.
In addition to Medford water customers, this message also applies to properties within Central Point, Eagle Point, Phoenix, Talent, Jacksonville, and White City.
These restrictions are due to a power outage at the Robert A. Duff Water Treatment Plant; please go to medfordwater.org/alerts or contact us at (541) 774-2430 for more information.

Dive into summer savings with our water efficient rebates! You could qualify for up to:
💧 $85 for replacing an older toilet,
💧 $150 for the installation of a smart irrigation controller, and
💧 $1.75 per square foot (for the first 800 ft², max. $1,400) for replacing your thirsty lawn.
Go to medfordwater.org/rebates for terms and easy application details.

UPDATE 8/12/25 at 10:26 a.m.:
The issue with our payment processor has been resolved and credit card payments are working normally. Thank you for your patience, and please call us at 541-774-2430 if you have any questions.
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Original Post:
🚨 We are currently experiencing a temporary service disruption with our payment processor, impacting credit card transactions online, over the phone, and in our office. Our team is actively working to resolve the issue, and we expect service to be restored within the next few hours. We apologize for any inconvenience and will provide updates as they become available.

⚡️ Has your power gone out recently? Be aware that when your irrigation controller loses power, it can reset your entire irrigation schedule. Mitigate this issue before it escalates by utilizing the backup battery slot found in most controllers, which usually accept a 9V battery.