Updated Watersmart Billing Portal Project

Our new Watersmart account billing portal is LIVE! At a very basic level, the portal (located at services.medfordwater.org) helps customers manage their water accounts and pay their bill, and now has some great new features; see more below.

As part of this upgrade, all customers will need to register online to use the portal, and autopay and paperless billing customers will need to activate those preferences as well.Follow the easy steps below, or find a step-by-step guide on the Project Documents tab.

_{complete these steps and keep your account current. It’s as easy as 1-2-3!}

1. Register Your Water Account
   • Go to services.medfordwater.org
   • Enter your Customer Number and Account Number (located near the top right of your bill), separated by a dash, and your zipcode
   • Click on Find My Account
   • Create a login, and click on Take Me to My Account
2. Activate Autopay and Paperless Billing
   Once you’ve registered, go to the Billing tab at the top to activate automatic payments and paperless billing.
   • To activate autopay:
     • Click on the Billing tab, then select Bill Settings from the drop-down menu
     • Click on AutoPay on the left side menu
   • To sign up for paperless billing:
     • Click on the Billing tab, then select Bill Settings from the drop down menu
     • Click on Bill Delivery Method on the left side menu
     • Once you select Email, click on Send Verification Email (don’t forget to check your email to complete this process!)
3. Explore the New Tools and Features
   Take a few minutes to explore the new portal, check out the great new features, and set your preferences!

New Watersmart Portal Features​

• Compare past billings and water usage
• Usage graphed with temperature and precipitation data
• Receive alerts for possible leaks 
• High use notifications
• Set notifications for certain usage amounts
• View water efficiency tips
• Mobile-friendly interface and notifications
• And more

These improvements will allow us to provide a better, more valuable billing experience to you; one that also empowers you with the ability to save water and money!