Flexible Payment Plans Help Customers in Crisis
Tuesday, November 02, 2021
As an essential service provider, we know that water is foundational to all areas of the economy, healthcare, and public safety, and we recognize that many customers have experienced financial hardship during the COVID-19 pandemic.
When the pandemic began, Medford Water responded by implementing short-term crisis programs such as eliminating late fees and temporarily suspending our shut-off process. This allowed customers who are financially impacted to defer payments without worrying about losing service or accruing late fees. Now, to help our customers get their accounts back on track over time and keep the utility financially resilient, we have created flexible zero-interest repayment plans.
If you have a past-due balance, please call our office for more information on these plans. We will be returning to standard disconnection procedures in mid-November, and a payment arrangement will prevent late fees from being assessed on your account.
In addition to payment options, we provide annual grants to several local agencies for water bill payment assistance. If you are having trouble paying your bill, any one of these agencies may be able to help you:
• ACCESS: 541-779-6691
• St. Vincent de Paul: 541-772-3828
• The Salvation Army: 541-772-8149
We’re here to answer your questions and to help you with payments and payment arrangements, billing questions, and water-related services. Call us at 541-774-2430, Monday through Friday, from 8 a.m. to 5 p.m., or stop by and see us in person at the Lausmann Annex, 200 South Ivy Street - Room 177, Medford, Oregon.
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