Have You Registered for Our Watersmart Account Portal?
- July 17, 2024 | Category: Customer Service
Register today for our new Watersmart account billing portal…these three easy steps will only take a few minutes!
Our new portal will bring increased efficiency, enhanced security, and modernization to your water account. As part of this upgrade, all customers will need to re-register online and create a new login to use the portal, and autopay and paperless billing customers will need to re-activate those preferences as well.
Complete these steps and keep your account current:
 | Register Your Water Account |
| • Go to services.medfordwater.org • Enter your Customer Number and Account Number (located near the top right of your bill), separated by a dash, and your zipcode • Click on Find My Account • Create a login (your old login will no longer work), and click on Take Me to My Account | |
 | Activate Autopay and Paperless Billing |
| To activate autopay: • Click on the Billing tab, then select Bill Settings from the drop-down menu • Click on AutoPay on the left side menu To sign up for paperless billing: • Click on the Billing tab, then select Bill Settings from the drop down menu • Click on Bill Delivery Method on the left side menu • Once you select Email, click on Send Verification Email (don’t forget to check your email to complete this process!) | |
 | Explore the New Tools and Features |
| Take a few minutes to explore the new portal and check out the great new features! |
For a step by step walk-through, FAQs, as well as features of the new Watersmart portal, go to our project page at medfordwater.org/watersmart. These improvements will allow us to provide a better, more valuable billing experience to you; one that also empowers you with the ability to save water and money!
Questions?
Give our Customer Service Team a call at (541) 774-2430 or email them at customerservice@medfordwater.org.