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200 S. Ivy St. - RM 177
Medford, OR 97501
Phone: (541) 774-2440
Fax: (541) 774-2555
Contact: Administration
Email: water@medfordwater. . .
Hours: 8:00 AM - 5:00 PM

Medford Water Commission

Medford Water Commission - 541.774.2430
COVID-19 Information and Our Commitment to Safety

Medford Water’s highest priority is keeping our employees, customers, and contractors/vendors safe and well-informed amid concerns about the spread of coronavirus (COVID-19). We recognize that the service we provide to the Rogue Valley is vitally important to the protection of public health, and we are working hard to maintain this critical service.

Our offices are open to the public; MASKS ARE REQUIRED per recommendation of Governor Brown. Customers can visit during normal business hours to make a payment or change to their account, drop off waterline plans, or conduct other water-related business.

We still recommend one of these alternatives to doing business in-person:
 
1 Water bills can be paid online at services.medfordwater.org,
over the phone 24-7 by calling 541-774-2430, or at one of our convenient drop boxes (click here for box locations)
   
2 Start or stop water service by calling 541-774-2430
   
3 Call us at 541-774-2430 or email 
customerservice@medfordwater.org for other business; direct contact information for many staff members can be found here
 
As an essential service provider, we know that water is foundational to all areas of the economy, healthcare, and public safety, and we recognize that many customers have experienced financial hardship during the COVID-19 pandemic. 

When the pandemic began, Medford Water responded by implementing short-term crisis programs such  as eliminating late fees and temporarily suspending our shut-off process. This allowed customers who are financially impacted to defer payments without worrying about losing service or accruing late fees. Now, to help our customers get their accounts back on track over time and keep the utility financially resilient, we have created flexible zero-interest repayment plans. 

If you have a past-due balance, please call our office for more information on these plans. We will be returning to standard disconnection procedures in mid-November, and a payment arrangement will prevent late fees from being assessed on your account. 

In addition to payment options, we provide annual grants to several local agencies for water bill payment assistance. If you are having trouble paying your bill, any one of these agencies may be able to help you:
• ACCESS: 541-779-6691
• St. Vincent de Paul: 541-772-3828
• The Salvation Army: 541-772-8149

We’re here to answer your questions and to help you with payments and payment arrangements, billing questions, and water-related services. Call us at 541-774-2430, Monday through Friday, from 8 a.m. to 5  p.m., or stop by and see us in person at the Lausmann Annex, 200 South Ivy Street - Room 177, Medford, Oregon.

For a list of helpful water service-related FAQs, click here
 
We will continue working hard to provide the level of service you have come to expect from our staff, and have taken several steps to help mitigate against possible adverse impacts within our organization as well, including but not limited to holding meetings by telephone or video when possible, and disinfecting office areas.
 
This is a precaution to keep our employees, customers, and contractors/vendors safe. It is presently unclear how long this restriction will remain in place, but we will continue to reevaluate and communicate regularly as the situation evolves.
 
We thank everyone for their understanding and cooperation during this challenging time.
 

See our COVID-19 Q&A here, and to stay up to date with the latest COVID-19 recommendations and news by going to:
 
 
 
COVID-19
 


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