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200 S. Ivy St. - RM 177
Medford, OR 97501
Phone: (541) 774-2440
Fax: (541) 774-2555
Contact: Administration
Email: water@medfordwater. . .
Hours: 8:00 AM - 5:00 PM

Medford Water Commission

Medford Water Commission - 541.774.2430
Updated Billing Portal Launches May 6, 2024

  Customer Service Billing Website Upgrade
Our new Watersmart account billing portal launches May 6th, 2024!

At a very basic level, the portal (located at
services.medfordwater.org) helps customers manage their water accounts and pay their bill, and following the upgrade will have some great new features; see more below.

As part of this upgrade, all customers will need to register online to use the portal, and autopay and paperless billing customers will need to activate those preferences as well.

Complete these steps on or after May 6th and keep your account current. It's as easy as 1-2-3!

Step 1 Register Your Water Account
Go to services.medfordwater.org to register your water account. Click on Login, and input your customer number, account number, and zip code.
Step 2 Activate Autopay and Paperless Billing
Once you’ve registered, go to the Billing tab at the top to activate automatic payments and paperless billing.
Step 3 Explore the New Tools and Features
Take a few minutes to explore the new portal, check out the great new features, and set your preferences!

New Watersmart Portal Features​
  • Compare past billings and water usage
  • Usage graphed with temperature and precipitation data
  • Receive alerts for possible leaks 
  • High use notifications
  • Set notifications for certain usage amounts
  • View water efficiency tips
  • Mobile-friendly interface and notifications
  • And more
These improvements will allow us to provide a better, more valuable billing experience to you; one that also empowers you with the ability to save water and money!

Estimated Project Schedule

Originally slated for the fall of 2023, the updated portal will go live on May 6th, 2024. 

More Information

Photo of English Information Flyer
Information Flyer -
Photo of Autopay Postcard in Espanol
Postcard for Autopay Customers - Espanol
Photo of Informative Flyer in Espanol
Information Flyer -


Give our Customer Service Team a call at (541) 774-2430 or email them at customerservice@medfordwater.org.

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