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200 S. Ivy St. - RM 177
Medford, OR 97501
Phone: (541) 774-2440
Fax: (541) 774-2555
Contact: Administration
Email: water@medfordwater. . .
Hours: 8:00 AM - 5:00 PM

Medford Water Commission

Medford Water Commission - 541.774.2430
Updated Billing Portal Launches May 6, 2024

  Customer Service Billing Website Upgrade
ATTENTION: Registration is now available; see our FAQs and Step-by-Step Guides below.

Our new Watersmart account billing portal is now LIVE!

At a very basic level, the portal (located at
services.medfordwater.org) helps customers manage their water accounts and pay their bill, and following the upgrade will have some great new features; see more below.

As part of this upgrade, all customers will need to register online to use the portal, and autopay and paperless billing customers will need to activate those preferences as well.

Complete these steps and keep your account current. It's as easy as 1-2-3!

 
Step 1 Register Your Water Account
 
  • Go to services.medfordwater.org
  • Enter your Customer Number and Account Number (located near the top right of your bill), separated by a dash, and your zipcode
  • Click on Find My Account
  • Create a login, and click on Take Me to My Account
Step 2 Activate Autopay and Paperless Billing
Once youíve registered, go to the Billing tab at the top to activate automatic payments and paperless billing.
  To activate autopay:
  • Click on the Billing tab, then select Bill Settings from the drop-down menu
  • Click on AutoPay on the left side menu
To sign up for paperless billing:
  • Click on the Billing tab, then select Bill Settings from the drop down menu
  • Click on Bill Delivery Method on the left side menu
  • Once you select Email, click on Send Verification Email (donít forget to check your email to complete this process!)
Step 3 Explore the New Tools and Features
Take a few minutes to explore the new portal, check out the great new features, and set your preferences!


New Watersmart Portal Features​
  • Compare past billings and water usage
  • Usage graphed with temperature and precipitation data
  • Receive alerts for possible leaks 
  • High use notifications
  • Set notifications for certain usage amounts
  • View water efficiency tips
  • Mobile-friendly interface and notifications
  • And more
These improvements will allow us to provide a better, more valuable billing experience to you; one that also empowers you with the ability to save water and money!

Estimated Project Schedule

Originally slated for the fall of 2023, the updated portal went live on May 6th, 2024. 

More Information

 
Thumbnail of Portal FAQs Document
Watersmart Billing Portal Upgrade Project FAQs  
Watersmart Portal Upgrade FAQs in Spanish
Watersmart Billing Portal Upgrade Project FAQs - Espanol
         
Watersmart Tutorial Cover
Watersmart Billing Portal How To Register, Activate Autopay and Paperless Billing  
Watersmart Billing Portal How To Register, Activate Autopay and Paperless Billing ESPANOL
Watersmart Billing Portal How To Register, Activate Autopay and Paperless Billing - Espanol
         
Watersmart Step By Step Guide Cover
Watersmart Billing Portal Step By Step Guide to Key Features  
Step by Step Guide to Watersmart Features ESPANOL Cover
Watersmart Billing Portal Step by Step Guide to Key Features - Espanol
         
Photo of English Information Flyer
Information Flyer -
English
 
Photo of Informative Flyer in Espanol
Information Flyer -
Espanol
         
 
    Photo of Autopay Postcard in Espanol Postcard for Autopay Customers - Espanol


Questions?

Give our Customer Service Team a call at (541) 774-2430 or email them at customerservice@medfordwater.org.


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